Hours building schedules by hand, scrambling to fill callouts, mismatching skills to workload.
Field service
From service signal to resolved - automatically.
Field service runs on scheduling that breaks the moment someone calls out, technicians who lose hours hunting for the right manual or part, and new hires who shadow for months before they are productive. InstaLILY orchestrates the whole motion - building compliant schedules, rebalancing in real time, arming technicians with instant answers, and training new reps interactively from day one.
Trained in days. Productive in week one. Not months.
10m
Objection handling · Level 3
The problem today
One callout blows up the whole day.
- Building weekly schedules by hand takes hours - then a single callout blows the plan up.
- Skills get mismatched to jobs; overtime climbs and coverage gaps open.
- Technicians burn 1-2 hours finding the right manual page, part, or procedure.
- Service and telemetry signals surface issues, but don't translate into action.
- The revenue hiding inside service activity never gets captured.
The system
Everything you need to run field service
What InstaLILY does
Builds and defends the schedule
Creates compliant, skill-matched schedules, rebalances instantly on callouts, and forecasts coverage weeks out to fix understaffing before overtime.
Answers and revenue in the field
Puts the exact page, part, or procedure in the tech's hand on demand, and turns telemetry and service history into tracked, revenue-driving action.
Proof in numbers
- Minutes01To build compliant schedules
- Seconds02Technician lookup
- Revenue03From every service signal
Schedules in minutes, answers in seconds
Compliant schedules built in minutes and rebalanced live on callouts, with a one-to-two hour technician hunt collapsed to an instant answer.
Every signal becomes revenue
Telemetry and service history turn each service signal into the next job and the next dollar.
Integrations
ServiceTitan
IFS
Salesforce
SAP
Workday
ServiceNow
ADP
Experity
Works inside your stack
Schedules, assignments, and revenue actions sync back to your FSM, HR, and CRM.
One source of record
Reads schedules, skills, and tickets from your systems and writes assignments back.
Proof
Proven impact
Scheduling hours eliminated, instant coverage, reduced overtime, compliance-ready - no added supervisory headcount.
~1,500 sales reps monitored and scored, and 100% of general managers active on the platform within 2 months, surfacing aging contingencies, missed opportunities, and performance gaps as daily actions.
New-hire time-to-productivity cut in half, ramp from 90 to 45 days, an 8-12% NSLI uplift, and 35+ minutes saved per visit, with documentation from 45 minutes to under 10.
